Privacy Policy

Last updated: 1 August 2026

1. Who We Are

Colosseum K9 Ltd (“we”, “us” or “our”) is the data controller responsible for the personal data described in this Privacy Policy.

Company number: 11634285
Registered office: 11 Forge Mill Road, Redditch, Worcestershire, United Kingdom, B98 8HP
ICO registration number: ZA829159
Email: info@colosseumk9.co.uk
Telephone: 0800 009 6420

We process personal data in accordance with the UK GDPR, the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations.

2. Information We Collect

When you submit an enquiry or request a quotation, we may collect:

• your name;
• telephone number;
• email address;
• site address or postcode;
• site type;
• required timeframe;
• details about your security requirement; and
• any other information you choose to provide.

When you contact us by telephone, email or another communication channel, we may retain the information you provide and our correspondence with you.

When you use our website, we may collect technical information such as:

• IP address;
• browser and device information;
• pages visited;
• referring website;
• visit date and time; and
• cookie or tracking identifiers.

Non-essential analytics and advertising information is collected only where you have provided the required consent.

3. How We Use Your Information

We may use personal data to:

Respond to enquiries and provide quotations

We use your information to understand your security requirement, contact you and prepare a quotation.

We rely on steps taken at your request before entering into a contract where you are purchasing services personally.

Where you represent a company or organisation, we rely on our legitimate interests in responding to business enquiries and developing commercial relationships.

Provide and manage services

We use personal data to arrange security cover, communicate with authorised contacts, manage contracts, issue invoices and administer the client relationship.

We rely on performance of a contract or our legitimate interests in managing a business relationship.

Meet legal and regulatory requirements

We may process information for accounting, tax, insurance, legal, regulatory and record-keeping purposes.

We rely on compliance with legal obligations and our legitimate interests in protecting our business and legal position.

Operate and secure our website

We use technical information to operate the website, prevent misuse, investigate faults and maintain system security.

We rely on our legitimate interests in operating a secure and functional website.

Website analytics

Where you have consented, we may use Google Analytics or similar services to understand how visitors use the website and improve its content and performance.

We rely on consent.

Advertising and remarketing

Where you have consented, we may use the Meta Pixel or similar technologies to measure advertising performance and display more relevant advertising.

We rely on consent.

4. Marketing Communications

Submitting a service enquiry does not automatically add you to a general marketing list.

We may send relevant marketing communications where:

• you have provided consent; or
• we rely on legitimate interests and the communication is permitted under applicable direct-marketing law.

Where the electronic marketing soft opt-in applies, we will only market similar services and will provide an opportunity to opt out.

You can withdraw consent or object to direct marketing at any time by:

• using the unsubscribe option in the communication; or
• contacting info@colosseumk9.co.uk.

We may retain limited information on a suppression list to ensure that your opt-out continues to be respected.

5. Cookies and Tracking Technologies

Our website uses essential cookies required for security and website functionality.

Where you provide consent, we may also use non-essential cookies and similar technologies for:

• website analytics;
• advertising measurement;
• remarketing; and
• remembering website preferences.

Non-essential cookies and tracking pixels are not activated before the required consent is provided.

You can accept, reject or change your cookie preferences through the cookie controls available on the website.

Further information is provided in our Cookie Policy.

6. Who We Share Information With

We may share relevant personal data with:

• website hosting and maintenance providers;
• email, form and communications providers;
• IT and cybersecurity providers;
• client-management or CRM providers;
• accountants, insurers and legal advisers;
• analytics and advertising providers, including Google and Meta, where you have consented;
• regulators, law-enforcement bodies or public authorities where legally required; and
• other parties where you authorise us to share the information.

Service providers acting on our behalf are required to protect personal data and process it only for the agreed purpose.

We do not sell or rent personal data.

7. International Transfers

Some service providers may process personal data outside the United Kingdom.

Where a restricted international transfer takes place, we use an appropriate legal safeguard, such as:

• UK adequacy regulations;
• the UK International Data Transfer Agreement;
• the UK Addendum to the European Commission’s Standard Contractual Clauses; or
• another legally recognised transfer mechanism.

Further information about safeguards used for a particular transfer is available on request.

8. How Long We Keep Information

We retain personal data only for as long as it is needed for the purpose for which it was collected.

Retention is determined by:

• whether an enquiry remains active;
• whether the information is needed to provide or manage services;
• contractual requirements;
• accounting, tax or regulatory obligations;
• the need to establish or defend legal claims; and
• whether you continue to receive marketing.

When information is no longer required, it is securely deleted, destroyed or anonymised in accordance with our retention procedures.

Limited suppression information may be retained to ensure that marketing opt-outs continue to be respected.

Cookie and analytics retention periods are stated in our Cookie Policy or cookie controls.

9. Data Security

We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration or disclosure.

These measures include controlled access, password protection, secure storage, protected backups and data-protection procedures for staff and contractors.

10. Your Rights

Depending on the circumstances, you may have the right to:

• request access to your personal data;
• request correction of inaccurate information;
• request erasure of your information;
• request restriction of processing;
• object to processing based on legitimate interests;
• receive certain information in a portable format;
• withdraw consent at any time; and
• object to direct marketing at any time.

These rights are not absolute and may be subject to legal limitations.

To exercise a right, contact:

Email: info@colosseumk9.co.uk
Post: Data Protection Lead, Colosseum K9 Ltd, 11 Forge Mill Road, Redditch, Worcestershire, United Kingdom, B98 8HP

We may request reasonable information to confirm your identity before responding.

11. Complaints

If you have concerns about how we process your personal data, contact us at info@colosseumk9.co.uk.

You also have the right to complain to the Information Commissioner’s Office, the UK regulator responsible for data protection.

12. Changes to This Policy

We may update this Privacy Policy when our services, website technologies, providers or legal obligations change.

The current version will be published on this page with the updated revision date.